Privacy & Policy

Introduction

This is the Privacy Policy of EQUUS GROUP PROPRIETARY LIMITED and its associated companies and each and any reference herein to “Equus” and/or to “we”, “us” or “our” shall refer to and shall also confer the benefits and rights on such associated companies.

This page informs you of our policies regarding the collection, use, disclosure, and protection of data, which may include Personal Information we receive from users of our website.

We use your Personal Information only for providing and improving this website. By using this website, you agree to the collection and use of information in accordance with this policy.

In this policy, the use of any word or expression, or terms or process of definition in this policy may have its meaning derived from the Protection of Personal Information Act 4 of 2003 (“POPIA”), which includes but may not be limited to the meaning of “Personal Information”, “Information Regulator” etc.

The Information We Collect Information Collection and Use while using our website, we may ask you to provide us with certain personally identifiable information for purposes of using or registration as a member on our site that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, contact details, interests, booking details. Your information will only be used by Equus and those third parties that we represent in order to contact you, render the services (such as event owners and organizers), and will not be given or sold to any third party.

How We Collect, Process, and Store your Data

Log Data
Like many site operators, we collect information that your browser sends whenever you visit and/or register on our website. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Why we need this information about you
Our legitimate interests for processing data are in order to provide our services to our customers, with objectives that may include but are not limited to improving the services.
We also use the data in related or ancillary ways, to the services that we offer. For example, we may use the data to comply with our legal obligations or enforce our rights, including the legal obligations or enforcement of rights of third parties.

Although it is the responsibility of our customers to use our services properly and we cannot ultimately bear responsibility for our customer’s use of our platform or system, we have implemented adequate safeguards to protect your data.

Sharing of your data
In addition to sharing your data with third parties with whom we deal (such as event owners, organizers and related suppliers), we may share your data with any member of our company group (i.e. our subsidiaries, parent companies, and affiliates).

We may share your data with selected third parties, including our business partners, suppliers, and subcontractors, for the performance of any contract we enter into with them.

We may also share your data with analytics and search engine providers that assist us in the improvement of our website and systems. We may also disclose your data to other third parties. For example, if we sell or buy any business or assets, we may disclose your data to the prospective seller or buyer of such business or assets. Alternatively, if we or substantially all of our assets are acquired by a third party, your data may be part of the transferred assets.

If any third party processes any of your data, we ensure there are sufficient contractual and operational safeguards protecting your data.

Data Security
We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your data on our instructions and they are subject to a duty of confidentiality.

The security of your data is important to us. However please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

The security of your data is important to us. However please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Transfer Data
We will not transfer your data outside of South Africa.

Cookie Policy
How long we will keep you information We review our data retention periods regularly and will only hold your data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information). However, if you request that we delete your data, we will delete your data from our system, provided it is not in contravention of any laws or current legislation.
Details of retention periods for different aspects of your Personal Information are available by contacting us using the details provided below. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights Under POPIA, you have the following rights in connection with your Personal Information, which can be exercised in certain circumstances:

Request access to your Personal Information. This enables you to receive a copy of the Personal Information we hold about you and to check we are lawfully processing it;

Request correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;

Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have exercised your right to object to processing (see below);

Object to processing of your Personal Information where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your Personal Information for direct marketing purposes;

Request the restriction of processing of your Personal Information. This enables you to ask us to suspend the processing of Personal Information about you, for example if you want us to establish its accuracy or the reason for processing it;

Request the transfer of your Personal Information to another party. We will provide to you, or a third party you have chosen, your data in a structured, commonly used, machine-readable format; and Withdraw your consent where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

If you would like to exercise any of your rights above, please contact us at reservations@equuscollection.com and[MH|LL2] provide us with your full details (including name, telephone number, address and email) and the precise nature of your request and/or grievance.

You also have the right to make a complaint at any time to the Information Regulator relating to our use of your information.

Changes to this Privacy Policy
Equus may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this website. You are advised to review this Privacy Policy periodically for any changes.

Use of this Website Even though Equus takes all reasonable measures to ensure the safety and security of this website is up to date, Equus cannot accept any responsibility for any losses that may occur by using this website.

This website is used on your own risk and the Website Terms of Use shall apply to your use of this website.

Contact us
We have appointed Steven Hickox as our data protection representative who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact Steven Hickox using the details set out below:
Email address:reservations@equuscollection.com

Cookie Policy
A cookie is a small text file which is automatically saved on your computer/ electronic device each time you visit our website. Cookies are used to help track a range of user activities across a website. This site uses cookies for the following purposes:

Advertising
3rd Party Tracking Cookies We, and many other web publishers use 3rd party analytics services to provide anonymous web user information for our website.

Website

We use cookies to create a better and more personalised user experience of this website.

Removing cookies-OPT OUT
If you have any concerns about cookies, or want to remove cookies from your computer, please contact us by emailing reservations@equuscollection.com.

Collection of Personal Information
Shall be done in accordance with our Privacy Policy.

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